Frequently Asked Questions
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What is the estimated delivery time for orders? We aim to deliver your order within 10 days working from the date of purchase. However, please note that shipping times may vary depending on your location and the availability of the product.
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How can I track my order? Once your order is shipped, you will receive a tracking number via email, which you can use to track the delivery status of your package click here.
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What if I need to cancel my order? If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. However, if your order has already been shipped, we won't be able to cancel it.
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Can I return a product? Yes, you can return a product within 30 days of receiving it, provided that the product is in its original condition and packaging. Please note that shipping costs for returns will be your responsibility.
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What if the product I receive is damaged? If the product you receive is damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on the circumstances.
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How can I contact customer support? You can contact our customer support team by sending an email to info@elegantinteriorsdesignco.com. We aim to respond to all queries within 24-48 hours.
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Do you offer a warranty on your products? Yes, we offer a limited warranty on our products. Please refer to the product page or contact us for more information.
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Do you offer international shipping? Yes, we offer international shipping. However, please note that shipping times and costs may vary depending on your location.
We hope this FAQ section has addressed any questions or concerns you may have. If you have any further queries, please don't hesitate to contact us.